Sahyog Village has instituted a donation refund policy to ensure fair and transparent processing of requests for refund of donations as digital payments are becoming more frequent. Sahyog Village expects that all donors will exercise due care and diligence while making donations. Sahyog Village also recognises that a donation may be made erroneously or donors may change their mind. Sahyog Village will examine request for refund of donation and endeavour to make the refund. Sahyog Village may also seek proper explanation and reason from the user. Also, it will require further verification of the user and need documents of proof as well as for donation.
However, Sahyog Village is not obliged to make refunds and may, in its discretion, decline any requests for refund of donations, particularly if a tax exemption certificate has been issued.
If you would like your donation to Sahyog Village to be refunded, You must request Sahyog Village in writing or by email for a refund and Your request must reach Sahyog Village within 24 (Twenty-Four) Hours from the time on which you made the donation i.e. the date on which you:
Made the donation online, electronically or through other means, OR Handed over the cheque / demand draft to Sahyog Village or someone authorised by Sahyog Village for this purpose, OR Despatched the cheque / demand draft to Sahyog Village by other means.
The written request stating reason for requesting refund must be sent to the address stated below and must contain all the following details pertaining to the donation:
- ■ Date of donation
- ■ Donation amount
- ■ If donation was made through cheque/draft, please provide Cheque/Draft no.
- ■ If donation was made through credit card, please provide Credit Card no. (last 4 digits only).
- ■ If donation was made online, please provide Donation-ID.
All eligible refunds as per the refund policy will be processed and paid within 15 working days from the date of raise of such refund request.